Refund and Exchange Policy

We want to make sure that all of our clients are happy with their purchase(s). We accept items for return and/or exchange that are (1.) in perfect, saleable condition; (2.) include the original receipt, packaging, product information and protective materials; and (3.) are submitted within thirty (30) days of the original purchase date.

Please note: "final sale" products are not eligible for return and/or exchange: including products listed as “AS IS,” personalized or made-to-order items, discontinued merchandise, and special collection jewelry.

We are unable to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way. We reserve the right in our sole discretion to decline to re-ship or refund orders where merchandise is not received due to theft and/or delivery carrier errors.  Refunds will be issued in the original form of payment, in the same currency as the initial purchase on avicrom.com.